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WE'RE HERE TO HELP
Something not right? We're sorry to hear it, and we want to fix it fast. Whether it's a product question, an order issue, or anything else on your mind, our team is ready to respond. Reach out and we'll get back to you right away.
support@alphagrillers.comWe respond within 24 hours — usually much sooner.
Frequently Asked Questions
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We accept all major credit cards (VISA, Mastercard, AMEX, Discover, JCB, Diners Club), Amazon Pay and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
You can contact us the first 24 hours after you've placed your order if you want to amend or cancel your order. By that time we've already sent your order for processing in our fulfillment centers (we're fast!).
Make sure to provide your order number and we'll confirm once the amendment or cancellation has been made.
Please note that any orders that have already been processed, packed or shipped cannot be amended or cancelled.
Your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.
Generally, orders are delivered within 2-6 working days after we have shipped your item.
We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.